SHIPPING

Once your order is placed, your product will be on its way into your arms via Australia Post’s Parcel Post tracked postal service (for Australian orders) and for International orders. 

Please note: Some artwork and prints are made to order, so please allow for 2 weeks processing time or up to 3-4 weeks for larger pieces.

Stretched or framed Artwork: Freight will be quoted after your order is placed quote has been accepted and will be subject to your acceptance.

FOR ORIGINAL PAINTINGS 

Here are the different delivery methods you may see once a quote is available.

  1. FRONT DOOR:

For Original paintings 

  • Delivered to the first available dry area outside of your house or building (front door, porch, landing area, garage, etc.).

  • If there is safe entry to an apartment building, and size permits, the item may be delivered inside the lobby or to your floor. 

  • Includes item collection, packing and shipping.

  • Does not include unpacking, inspection, assembly or installation. 

  • Originals are professionally packed and boxed to provide maximum protection.

  • Please make sure the item will fit through any doorways, hallways, stairwells or elevators.

  • Signature is required at delivery.

  1. STANDARD AND EXPRESS:

FOR ART PRINTS AND OTHER SHOP ITEMS

  • Delivered by a parcel delivery service - Australia Post, for international delivery - this is passed on to your local delivery service.

  • Signature is only required at delivery if requested by the customer which will incur a further fee of $2.95 within Australia.

Please note that handling, which includes preparing an Artwork for shipment, packaging, and disassembly, may take up to 2- 5 days.

  1. SCHEDULING A DELIVERY FOR AN ORIGINAL PAINTING

If your piece is being handled by a Front Door shipping provider, the carrier will contact you 24 to 48 hours prior to the delivery date to schedule a convenient drop-off window, usually between 2 and 4 hours wide.

This document was last updated on January 16, 2023.